At PRAVI INDIA DIGITAL SERVICES LLP, operating through our platform metroinplanners.com, we are committed to delivering quality digital marketing services and genuine leads to our clients. Since our services involve time, expertise, and third-party costs, we follow the refund policy outlined below:

1. Non-Refundable Services
   All payments made for lead generation, marketing campaigns, and subscription-based services are non-refundable once the campaign has been initiated.
   Fees paid for consultancy, setup, or customized marketing plans are also non-refundable.
2. Refund Eligibility
   A refund will only be considered under the following circumstances:
   • Duplicate payment due to a technical error.
   • Failure from our side to deliver any single lead within the agreed campaign period (subject to written confirmation).
3. Leads Quality & Validity
   We ensure that leads are genuine and shared as per the selected package.
   However, we do not guarantee conversions or business outcomes, as this depends on client interaction and customer preference.
   Invalid leads (e.g., wrong contact number, completely irrelevant service request) will be reviewed on a case-by-case basis, and if confirmed as invalid, we will provide a replacement lead.
4. Refund Request Process
   Any refund request must be submitted in writing to our support team at support@metroinplanners.com within 7 working days of payment.
   Approved refunds (if applicable) will be processed within 7–10 working days via the original mode of payment.
5. Dispute Resolution
   In case of disagreements, the decision of PRAVI INDIA DIGITAL SERVICES LLP management will be final.
   All legal disputes, if any, will fall under the jurisdiction of Mohali, Punjab, India courts.

Note: By making a payment to PRAVI INDIA DIGITAL SERVICES LLP via metroinplanners.com, you acknowledge that you have read and agreed to this refund policy.